Once the order has been processed you will receive communication from our team to confirm your order and to set a delivery date. Once the invoice has been sent and paid, the order shall not be cancelled as we make products on order fresh. In case there is an emergency and you must cancel, we shall donate the food to your choice of shelter for dogs. 

Once delivered, NO RETURNS will be accepted on the order as these are fresh made to order products for your dogs. If you recieve damaged or wrong products please get in touch with on the same day for us to be able to rectify it. 

If there are items ordered by mistake, you can reach out to us and we will replace those items with other products of your choice, subject to difference amount being paid by you in advance. 

Some items are shipped in Bangalore city only. Please ensure you order items that can be shipped to your location. Refunds are decided on a case to case basis and will take 48 hours to 72 houirs to process.